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How long should a refund take to reach me?Updated 2 years ago

You'll be sending your returned devices to our warehouse. Once the warehouse team has physically received your return package and confirmed the condition and contents, we will issue your refund. Due to the currently high volumes of shipments in our warehouse, the receiving procedure may take longer than usual (around 20 business days from the delivery date). Thank you in advance for your patience!

Once your returned item is received and inspected, we will email you to notify you that your refund has been approved or rejected. We will send your refund to the original payment method, and you should see the credit within 1-5 business days, depending on your credit card or financial institution.

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