I haven’t received my order yet.Updated 2 years ago

Even though we try our best to provide exceptional service, some factors, like shipping, are outside our control. Try to contact the carrier and see if they are holding it for you at a delivery location somewhere. If they can't find it, and you purchased MonkProtect parcel protection, please do not hesitate to file a claim HERE. 

If you did not purchase the MonkProtect parcel protection, please file a claim with the carrier and contact our customer service at [email protected].

Be sure to check the status of your shipment before starting a claim!