Need more help? Submit your request and we will get back to you as soon as possible.

Shop

Somavedic

We ship our products worldwide and take great care in packaging each order to ensure it arrives safely.&#xA0;However, if your order arrives damaged or defective, please contact us within 5 days of delivery at the latest, including photos of the product and packaging.Please note that claims submitted after 5 days from delivery may not be eligible for compensation.

We ship our products worldwide and take great care in packaging each order to ensure it arrives safely. However, if your order arrives damaged or defective, please contact us within 5 days of delivery at the latest, including photos of the product an

What if my item arrives damaged?

Shipping and Order Information

Is one Somavedic device sufficient for my entire home?

What is the difference between the ELAURA and the ELAURA Silver?

What is the ideal place for Somavedic?

Can I place the Somavedic device in my bedroom?

Can the Somavedic be placed inside a cabinet or does it need to be on a visible countertop?

Should I take the Somavedic with me when I go to a different room or a different floor in my house?

Which Somavedic is best for traveling?

Should I leave Somavedic turned on all the time?

What is inside the Somavedic device, and how does it work?

How do I know I am being protected from EMFs?

Does the Somavedic device interfere with other electronic devices?

How can water be structured?

I am tired and do not feel well after switching Somavedic on. What should I do?

My Somavedic does not light up after plugging it in. Is something wrong?

Maintenance

Somavedic Warranty Information

Product FAQs

Product Manual

What should I do if I'm unable to complete my order due to shipping issues?

Do you offer free shipping?

Do you ship internationally?

Where is my order?

Can I cancel or change the items in my order once placed?

I wrote the wrong address on my order.

How long will it take for me to receive my order?

I haven’t received my order yet.

How do I return?

Do you accept international returns?

How to pack the device?

How do I exchange?

Return and Exchange

How long should a refund take to reach me?

Refund

Discontinued Models

How can I sign up for newsletters and promotional updates from your store?

Newsletters and Promotional Updates

What if my item arrives damaged?Updated 2 hours ago